Epomart Terms & Conditions

1. Agreement & Acceptance of Terms

Welcome to Epomart. These Terms & Conditions (“Terms”) constitute a legally binding electronic agreement between you (“User”, “Customer”, or “You”) and Epomart Technologies Private Limited.

• Binding Acceptance: By downloading, installing, browsing, or transacting on the Epomart Android App or website, you agree to comply with and be bound by these Terms.
• Legal Capacity: You confirm that you are at least 18 years of age and legally competent to enter into contracts under the Indian Contract Act, 1872.
• Disagreement: If you do not agree to any part of these Terms, you must immediately discontinue your use of our app and website.

2. Operating Entity Details

3. Platform Role (Marketplace Intermediary)

• Product Marketplace: Products displayed on Epomart are listed, sold, and shipped by independent third-party sellers. Epomart is not the manufacturer or direct seller of listed merchandise.
• Service Marketplace: Home services (such as electricians, cleaning, maintenance) are executed by independent, verified service technicians. The contract for service execution is between the user and the appointed technician.
• Facilitation: Epomart provides the technology platform, scheduling engine, payment processing facilitation, and customer support coordination.

4. User Accounts & Security

• OTP Verification: Accounts are created using a valid 10-digit Indian mobile number verified through One-Time Passwords (OTPs).
• Accurate Information: You agree to provide true, current, and complete profile and delivery address information.
• Account Confidentiality: You are responsible for safeguarding access to your phone and OTPs. Never share your verification codes with any third party.
• Account Deactivation: You can delete or deactivate your account at any time through the in-app settings or by contacting our support team.

5. Purchasing Products

• Product Details & Pricing: Product specifications, images, and prices are provided directly by sellers. While we require accurate listings, slight variations in color or packaging may occur.
• Order Confirmation: An order is confirmed once payment is processed or Cash on Delivery (if available) is selected. You will receive an SMS and in-app confirmation.
• Delivery & Shipping: Delivery is handled by sellers and integrated courier partners. Estimated delivery timelines are shown at checkout.
• Invoices: A GST-compliant tax invoice will be generated and made accessible in your account order history.

6. Booking Home Services

• Technician Verification: All service professionals on Epomart undergo identity verification and trade background screening.
• ID Inspection: For your home safety, always verify the technician’s identity badge shown in your Epomart app before granting entry to your premise.
• Premise Safety: Customers are advised to secure personal valuables and provide safe, unobstructed access to the work area (e.g. electrical mains, plumbing points).
• Scope & Extra Work: Standard rates cover the booked scope. Any additional materials, spare parts, or extra tasks requested on-site will incur transparent additional charges agreed upon prior to execution.

7. Pricing & Payments

• Transparent Prices: All prices are displayed in Indian Rupees (INR) and are inclusive of applicable GST unless explicitly stated.
• Secure Processing: Digital payments (UPI, Credit/Debit cards, Net Banking) are securely processed via RBI-authorized payment gateways (Razorpay).
• No Hidden Charges: Any delivery fee, convenience charge, or emergency night-slot charge is explicitly displayed prior to final order confirmation.

8. Cancellations, Returns & Refunds

• Product Cancellation: Orders can be cancelled free of charge prior to seller dispatch. Once dispatched, return policies apply upon delivery.
• Product Returns & Replacements: Eligible items (damaged, defective, or incorrect) can be returned within the return window stated on the product page.
• Service Cancellation: Scheduled home services can be cancelled or rescheduled up to 2 hours before the appointment without penalty.
• Refund Processing: Approved refunds are credited back to the original payment source within 5 to 7 business days as per banking standards.

9. Prohibited User Conduct

Users must not engage in any of the following unlawful activities:

• • Using fake phone numbers, false identity proofs, or fraudulent payment methods.
• • Verbal harassment, physical hostility, or inappropriate conduct toward service technicians, sellers, or support staff.
• • Attempting to circumvent the Epomart platform to make direct off-platform cash bookings to evade safety protocols.
• • Reverse-engineering, decompiling, or attempting unauthorized access to the Epomart app or APIs.
• • Posting abusive, defamatory, or false ratings and reviews.

10. Disclaimers & Limitation of Liability

• Intermediary Protection: As a technology intermediary, Epomart is not liable for manufacturer defects in products or individual manual workmanship variances of independent service providers, except to facilitate resolution under our Buyer Protection Policy.
• Force Majeure: Epomart is not liable for delays or non-performance caused by natural disasters, strikes, civil disturbances, severe weather, or internet outages.
• Maximum Liability: To the extent permitted by Indian law, Epomart’s aggregate liability for any proven claim arising out of a transaction is strictly limited to the amount paid by you for that specific order.

11. Intellectual Property

All brand logos, trademarks, website designs, app source code, graphics, and interface assets are the exclusive intellectual property of Epomart Technologies Private Limited. Unauthorized copying, distribution, or reproduction is strictly prohibited.

12. Grievance Redressal Mechanism

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Consumer Protection (E-Commerce) Rules, 2020:

13. Governing Law & Jurisdiction

These Terms shall be governed by, interpreted, and construed in accordance with the laws of the Republic of India. Any legal dispute, controversy, or claim arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, India.

14. Contact Us

For any queries regarding these Terms and Conditions: